Technology Requirements

Because Pace Online programs are conducted nearly entirely online and are largely asynchronous, it is imperative that students meet all of the technical requirements below.

Basic Requirements

• A computer with sufficient memory and storage to support required software programs
• Reliable internet connection
• Webcam
• Headset

Computer Hardware Specifications

Note: Some Pace University courses use Windows-based software in their curriculum. Therefore, students with Apple computers who are taking these courses must have the Microsoft Windows operating system pre-installed on their Mac in order to complete the course requirements. In order to install Windows on a Mac, students will need software such as Bootcamp (already included on Macs), Parallels, or VMware Fusion. Check out our IT Discounts page for any available discounts on this software. After these requirements are met, ITS can assist with downloading Microsoft Office, if needed.

Software Requirements

• Microsoft Office 2016 or higher
  • Students are eligible for one copy of Microsoft Office and can access it here.
• Mozilla Firefox version 39 or above
  • Classes can be accessed with most browsers, however, for full functionality, we recommend using Mozilla Firefox
  • Chrome and Safari browsers are known to have compatibility issues with our internal systems and are not supported.
• Visit our IT Supported Applications page for more information.

Recommended Accessories

• Ethernet adapter and Ethernet cable for wired connectivity
• External USB 3.0 hard drive for backing up work
• USB 3.0 flash drive for course work
• For newer laptops (ex. MacBook Pro 2016 model or later) with Thunderbolt 3/USB-C ports only, a USB-C to USB adapter
• USB headset with microphone (for improved audio experience) for Web Conferencing

Earlier Versions of Windows

Windows 8.1 users are still supported by ITS. However, Microsoft will be ending extended support of this operating system on 1/10/23. As of 1/14/20, the Windows 7 Operating System is now considered “End of Life” by Microsoft. ITS recommends the Windows 10 operating system to ensure compatibility with third party developers and programs. All PC manufacturers now sell their desktops & laptops solely with the Windows 10 operating system.

Incompatible Wireless Devices

The PACE-WIFI network requires that connecting devices meet WPA2-Enterprise specifications. Some personal consumer devices, such as wireless TVs, wireless printers, etc., do not meet the WPA2 standard and therefore are not compatible with our network. Please be sure to check whether your devices meet this specification before bringing them on-campus. Also, the connection of personal routers is not allowed on the Pace network.

Recommended Computer Configurations for Faculty/Staff

For work-related use, faculty and staff can learn about our current purchasing standards for Pace-owned equipment by visiting the IT Purchases – Department/University Funded page.

Technical Help

Technical assistance is available in-person, online, via phone, and email:

Phone: (914) 773-3333
Online Web Help Desk Website
Email: pacehelpdesk@pace.edu

ITS Help Desk Regular Hours

• Monday–Thursday: 8 a.m. – 7 p.m.
• Friday: 8 a.m. – 6 p.m.
• Saturday: 12–4 p.m.